Terms and Conditions

ORDERING OPTIONS

  • Online
  • By Phone (Customer Service) 03 9016 3002 (Monday to Friday 0930-1630)

PAYMENT TERMS

We accept

  • VISA, MASTERCARD, AMERICAN EXPRESS,
  • Paypal,
  •  Direct Bank Transfers
  • Cheque

Note: for payments via cheque please allow 3 days for payment clearance from the date the cheque is banked.

MINIMUM ORDER 

No minimum order quantities!

PRICES

All prices are FOB: Sunnypack (Melbourne AU) and are subject to change without notice. We will do our best to advise you of any changes.

DISCOUNTS

We will be happy to quote you on larger quantities then displayed on our website. Please email [email protected] with your name, billing address, phone #, shipping address, and the items & quantities you are interested in.

SHIPPING AND HANDLING

All shipments are FOB: Sunnypack (Melbourne AU). Shipping and handling charges are based on weight / size of package and where the order is being shipped.

We will attempt to ship all orders within 24 – 48 hours of receipt (Monday to Friday) plus the following transit times

Adelaide/Melbourne                        1 to 2 business days
Canberra/Sydney                            2 to 3 business days
Brisbane/Perth/Darwin                    4 to 5 business days
Hobart/Launceston                          6 to 7 business days

If an item is unavailable, you will receive an email with the option to backorder or cancel that item.

ORDER DELIVERY

Most items are shipped directly from stock within 24 hours of receipt of order. Items backordered will be charged on initial invoice and then shipped to you at no additional freight charge upon receipt into stock. If an item will be out of stock for a prolonged period of time, you will be notified and given the option of keeping the backorder, receiving an equivalent substitution or a refund.

SAMPLES

We will be happy to supply a sample upon request. If unsure of an item, please ask for a sample or talk with a customer service representative. We will not be responsible for items ordered incorrectly. Please limit sample requests to 5 items.